GDPR Privacy Statement

Privacy Statement

At Hotel VEGA Sofia, managed by Cargo Air Ltd, ID 121433881, 1700 Sofia, 75,G.M.Dimitrov Blvd. , phone +359 2 8066000, e-mail: sales@hotelvegasofia.bg, are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your personal information.

The purpose of this Privacy Statement is to inform you about Hotel VEGA Sofia practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our website or hotel services and related products or that may otherwise be collected by us. By staying at our hotel and using related products and services, or by visiting our website, you consent to the collection, use and disclosure of your personal information (as defined below) in accordance with the following terms and conditions.

This Privacy Statement also explains how you can contact us if you have a question about, want to make a change to or delete any personal information that Hotel VEGA Sofia may be holding about you. 

Personal Information

For the purpose of this Privacy Statement, “personal information” means information about an identifiable individual.

Personal Information We Collect may include at least some of the following:

First name, father’s name, family name, personal ID, nationality, email address, phone number and address;

Financial and billing information (such as credit card number/expiration date and credit history);

Guests stay information, including arrival and departure dates, special requests, observations about your preferences for services (including room preference, amenities, or other services used);

Data we collect automatically

When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed.

 

Digital Video Recordings. These are the data collected through the video surveillance systems used by Hotel VEGA Sofia in all public areas of our hotel (lobby, reception, restaurant, lobby bar, fitness, corridors, staircases, entrances) for security, control and protection of public order.

How We Use Your Personal Information

 

Book and confirm your hotel reservations;

Do all the things necessary to administer those services;

Provide you with personalized interactive communication;

We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.

Research, develop, manage, protect and improve those services;

Advise you about new products and services that may be of interest to you;

Develop and maintain our relationship with you and communicate with you;

Collect outstanding debts;

Bill you for our products and services;

There may be other reasons when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us, we may need to respond to and handle requests you have made.

Providing assistance in investigating a violation; as well as taking action in the event of extraordinary circumstances endangering the life, health or safety of a person

 

When We Disclose Your Personal Information

Except with your consent, we will not sell, license, trade or rent your personal information to or with others.

We may share personal information with third parties if a law, order, search warrant, subpoena, or court order lawfully requires and authorizes us to do so.

Knowledge and Consent

We collect personal information about you only when you voluntarily provide it. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact us at sales@hotelvegasofia.bg. We will inform you of the implications of withdrawing consent.

 

Cookies

Our customers should be aware that information and data may be automatically collected through the standard operation of our internet servers and through the use of “cookies”. The information collected in such ways is not personal information.

How We Protect Your Personal Information

We make commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard copy form. Access to your personal information is restricted to selected employees or representatives. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.

Retention and Storage of Your Personal Information

We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

Changes to this Privacy Statement

We reserve the right to modify this Privacy Statement at any time without notice. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.

Contacting us

If you have questions about this privacy statement, privacy issues, or other questions about how we handle your personal information, you can contact us:

Call us: +359 2 8066000

E-mail us: sales@hotelvegasofia.bg

Hotel VEGA Sofia, 1700 Sofia, 75 G.M.Dimitrov Blvd